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Note: Terms and Conditions for a Silversea World Cruise and its individual voyage segments may vary. Fares and supplements are subject to change without notice based on availability. 011, 99) plus (870) then the telephone number or fax number shown below. Silversea reserves the right to refuse to serve anyone who in its sole judgment may be under the influence of alcohol, or for any reason necessary in its judgement to preserve the health and safety of guests and employees. The e-mail contains order information confirmed by the customer including the order number, name and address, method of payment, delivery address, summary of ordered products, shipping fee and Taxes applied. Terms and Conditions, and see these FAQ s for additional cruise guidelines. Please note that an oxygen concentrator is the only form of oxygen equipment that the Silversea ships can accommodate. Immediately before final confirmation of the order, you will see the total amount of the order and shipping fee on the homepage. Inoculations Generally, inoculations are not required in most areas where Silversea travels. These credits are valid toward the published cruise-only brochure fares and are applied to bookings after any air credit, if applicable, and all other savings programmes. A 2% transaction fee will be charged for all cash advances. Please advise Silversea of your flight schedules to ensure proper arrangement of transfers. Cruise Embarkation Your cruise embarkation time is included in your final cruise documents. You need to create a new user, this is done by going through the online purchasing flow. Any condition that may render the guest unfit for travel, or that. Silversea reserves the right to limit the number of visitors permitted on board. Silversea is unable to accommodate women who have entered their twenty-fourth (24th) week of pregnancy and will not be responsible or liable for any complication relative to any pregnancy during the entire duration of the cruise or there after. Within 7 days of sailing, tours may no longer be reserved or cancelled via My Voyage. Luggage You may bring aboard the luxury cruise ship a reasonable amount of clothing and personal effects without charge. This is to allow for cruise disembarkation formalities, custom and immigration procedures, transfer time to the airport and two to three hours for flight check-in. Considering current airport security and baggage restrictions, this convenient service provides peace of mind before and after your journey. If we are unable to accept your order, we will contact you promptly by email or telephone to inform you. For guests travelling aboard Expedition Fleet vessels, Silversea strongly recommends wheelchair guests travel with someone who is able. Economy Class will be substituted when Business Class is not available. Shortly after confirmation of the order you will receive an e-mail at the e-mail address stated by the customer as receipt of the order. On a limited number of select sailings, a special Silversea Experience shore event is also included. Payment Schedule To reserve your Silversea cruise, a 25% deposit of the total cruise fare is required within seven days of booking or sooner, depending on voyage and time of booking. Silver Cloud, Silver Wind, Silver Shadow, Silver Whisper. It is your responsibility to secure all relevant documentation for your cruise vacation. Prescriptions cannot be refilled onboard, and usually cannot be refilled overseas. Prescription Medication For your convenience and wellbeing, it is important that you bring a sufficient supply of any prescription medicine you may need. Silversea has the right to refuse to transport guests unless the additional surcharge is paid in advance of initial departure. Guests who rely upon wheelchairs must bring their own. Full payment is due no later than 120 days prior to departure. e. The prices for any goods will be as quoted on our Site on the day of the order placement. Please be aware that security measures imposed by overseas governments may change from time to time. and that you are at least 18 years old and legally capable of entering into binding contracts. Liquid, fragile, perishable and other articles not suitably packed are transported at your own risk. Guests are, at all times, responsible for airline baggage fees. Baggage Handling With the Silver Shore Baggage Valet programme, your luggage can be picked up from your home, office or other location and travel to the select worldwide destination of your choice and back home again from many ports. These include air and cruise tickets, passport, visa and, if required, medical card inoculation verification. Pregnancy At the time of booking, expectant mothers are required to supply a medical certificate establishing their fitness for travel at the time they are due to travel. Silversea reserves the right to refuse to serve anyone who in its sole judgment may be under the influence of alcohol, or for any reason necessary in its judgement to preserve the health and safety of guests and employees. Any cancellation penalties due for Land Adventures must be paid prior to sailing. A signed and notarised waiver will be required for all children between these ages. Certain online activities require high-bandwidth and will be more frustrating than enjoyable. On select voyages, the air package also includes a one night pre-cruise accommodation in a deluxe hotel plus applicable transfers. Guests may be charged for medical services and for medications used for their medical treatment. Final documentation will be issued after receipt of final payment and approximately 30 days prior to sailing. These items are the full responsibility of the guest at all times. Under normal conditions the cruise-only fare is guaranteed at the time of booking. Medical Services On Board Each Silversea ship is equipped with a Medical Centre, which is customarily staffed by a doctor and nurse on 24-hour call when at sea. Certain websites and services may be restricted due to limited bandwidth. Child harnesses and secure seating cannot be guaranteed. All cruise fares are quoted in U. You can now update your order quantity before you proceed to the secure checkout, where you enter your shipping and billing address and credit card information. Spanish VAT In order to comply with the tax laws of Spain, Silversea is required to charge Spanish VAT on cruises to and from Spain on certain products and services on board while the ship is in Spanish waters. S. Please arrive at the ship at the specified time. You may place your order at any time of the day if you wish. As such, there may be temporary outages of any satellite-connected service, including Internet connections, cell phones, in-suite phones, television broadcast channels and world news summaries. As Silversea does not provide babysitting services, an adult family member will be required to remain on board Silver Explorer with their child(ren) during Zodiac excursions. Internet support is available daily during posted hours. Guests must notify Silversea of any children between the ages of 6 months and 1 year who will be sailing on board the ship. Please review all Silversea cruise documents carefully, and ensure a smooth sailing by reading through the helpful cruise information and cruise policy regulations in the Setting Sail Guide. Minors and Childcare Silversea cruise guidelines state that minors under the age of 18 must be accompanied, in the same or connecting suite, by a parent or other responsible adult over the age of 21. Wheelchair guests must bring their own collapsible wheelchair. If the adult accompanying the minor is not their parent, a parental consent guardianship form must be signed by a parent or legal guardian and received by Silversea prior to sailing. If a suite becomes available and you choose not to reserve, or should no suite become available, your deposit will be refunded. If the adult accompanying the minor is not their parent, a parental consent guardianship form must be signed by a parent or legal guardian and received by Silversea prior to sailing. Hotel Programme guests who have made their own flight reservations will receive associated transfers between the airport, hotel and ship. (For guests whose Silversea package includes a mandatory charter air flight, please arrive at the airport at the time specified in your final cruise documents. Whether your first Silversea cruise or your tenth, you will naturally have questions about various cruise policy regulations and what to expect onboard and ashore. In addition, the satellite signal fluctuates and iPads are more sensitive to this fluctuation, which may interrupt your iPad Internet session while going unnoticed on other devices. Guests wishing to bring their own portable oxygen tanks must obtain prior written authorisation from Silversea, as restrictions may apply. Although Silversea accepts guests over the age of 6 months (over the age of 1 year for Silversea Expeditions), there are no special programmes for children on board our luxury cruise ships, and Silversea does not provide for the care, entertainment or supervision of children. This is only a general summary of helpful information. m. Transfer Arrangements Cruise-only guests who have made their own flight and hotel reservations may purchase ground transportation and baggage handling between airport and ship from Silversea. The signal travels in a similar manner to radio waves but at much greater distances. Newspapers Prior to your departure date, Silversea will provide you with a list of port addresses where mail can be delivered to you throughout your voyage. When docked, supplementary emergency care may also be obtained through local medical facilities. Before final confirmation of the order you will get the opportunity to correct any typing errors or mistakes. Alternately guests may use their own approved safety seat, booster seat or harness provided they are compatible with the local touring vehicle and can properly secure the young guest. Cruise Credits Silversea Cruise Credits have no cash value, are non-transferable, and may only be used in conjunction with the purchase of a Silversea cruise prior to the expiration date. Other tours have specific deadline dates shown in the detailed tour description. Single and Third Guests (Not applicable on Silver Explorer). Silversea reserves the right to limit the number of children less than 3 years of age. Cruise Cancellations If you find it necessary to cancel your reservation or any component thereof, you or your travel professional are required to contact the Silversea Reservations Department by telephone as well as submit your cancellation in writing. Cruise cancellation requests received within 120 days of the initial sailing date will be subject to the following charges, regardless of suite resale. Under no circumstances may dangerous items (including but not limited to: explosives, firearms, combustible or illegal substances) be taken aboard the cruise ship. The Medical Centre is not intended or designed to provide ongoing treatment of pre-existing conditions or for extended critical care, and Silversea is not responsible for the diagnosis, treatment or services furnished by shipboard medical personnel.
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Requests must be made in writing no later than 14 days prior to departure. That is why onboard Internet access is inconsistent and cannot be guaranteed at all times. If any guest fails to obtain and to have such documents readily available, that guest may be denied boarding and accommodation, or the guest may be disembarked during the voyage. Any intention or need to use a wheelchair cart, other mobility. Royal Copenhagen will prepare the documentation for customs clearance. Considering the limits of satellite bandwidth, Internet access should be used only for email communication and web browsing. Reservations made within 120 days of sailing require full payment within seven days of booking or sooner, as specified by Silversea. Remote computer access — GoToMeeting, GoToMyPC, Remote Desktop, etc. Some champagne, premium wine and spirit selections, caviar, cigarettes and cigars are not included in your fare. Orders placed outside of these times will be fulfilled on the next business day. On disembarkation day, guests should plan on vacating their suites by 8:30 a. Please reconfirm your airline reservations and flight departure time 24 hours prior to leaving home. Wireless Phone and Data Services When on board, guests may send and receive phone calls, text messages and other select data services on their own mobile phone. Silversea reserves the right to refuse children under the age of 8 years old on any cruise shore excursion on the basis of safety. Please enter your email address and password to login that you previous created in the online purchasing flow. Silver Cloud, Silver Wind, Silver Shadow, Silver Whisper and Silver Spirit cannot accommodate infants under the age of 6 months. Unless the WiFi signal is very strong, it is likely you will experience interruptions or may not be able to connect at all. Guests requiring oxygen for medical reasons are welcome to bring an oxygen concentrator onboard. Silver Shore Programmes Changes and Cancellations Silver Shore Simply Hotel and Grande Hotel Changes and Cancellations. You may notice laptop users have no trouble connecting to the WiFi on board, while an iPad in the same spot drops and reconnects. Suites for single and third guests are capacity controlled. Any and all onboard payments to Silversea shall be made in US dollars. To dial the ship directly without using a credit card, you will need to first dial the International Dialing cod (i. that you are accessing the Site from the U. Please see the Shore Concierge on board to book tours or make any changes. Guests must be 21 years of age or older to purchase or consume alcohol. Travel Documents To ensure that your journey and cruise embarkation run smoothly, please remember to bring along all required travel documents. Due to distance between some ports and the airport, guests should allow additional time for departing flights. Pets Pets cannot be accommodated on any Silversea cruise. ship-to-shore communications phone calls and fax transmissions are available at an additional charge. Any condition that may require oxygen for medical reasons. A limited number of suites are available for purchase on a single- or third-guest occupancy basis. These requirements are subject to change and it is recommended that you verify current guidelines with your travel professional prior to departure. All reservations are subject to cancellation if payments are not received by the due date, and are guaranteed only when paid in full 120 days prior to sailing. Silversea recommends that you hand-carry travel documents (passport, visa, cruise tickets), medications and valuables. Silversea has compiled some essential cruise information regarding preparation and packing for your voyage, as well as descriptions of certain onboard services and facilities. Cancellations made after the specified deadline are subject to penalties of up to 100%, which will be charged to your shipboard account. Silversea shall not be responsible for the loss of, or damage to, such personal items. Should you have any questions regarding travel documents, please consult your travel professional for advice. Lost Property Silversea may levy a charge for the return of personal items left on board or lost and subsequently found. A signed and notarised waiver will be required for all children between these ages. Any physical or mental condition that may require medical. Business and First Class Air Packages Guests have the option to purchase air arrangements in Business or First Class. Please note that not all shore excursions are suitable for guests with impaired mobility. Business Services Fax reception is complimentary. Cruise-Only Fare Your cruise-only fare covers most shipboard services including: suite accommodation, all onboard meals and entertainment, all gratuities aboard ship (except spa) and complimentary beverages aboard ship (including select wines, champagnes and spirits). Guests must be 21 years of age or older to purchase or consume alcohol. These online activities should be avoided while on board. Any condition that may pose a risk or danger to the guest or. Beginning with January 2016 sailings, every guest will receive at least one free hour of WiFi per day, with select suites receiving unlimited WiFi. If you have additional questions or a special request, please contact your travel professional or Silversea Reservations. Guests will not be permitted to change travel agents once final payment has been received by Silversea. Email and Internet access is available after 2:00pm on embarkation day, continues to operate 24 hours a day throughout the voyage, and is closed at 11:00pm on the final night of the cruise. Guests are encouraged to contact individual airlines for weight limitations. Unfortunately, iPads assign little battery power to their internal signal. All orders placed by you are subject to availability. Please keep all necessary documents handy in your carry-on bag throughout the cruise embarkation process. All taxes and duty are the responsibility of the recipient. It is not possible to login if you have not purchased online. These charges include taxes and fees imposed on Silversea by governmental or quasi-governmental agencies and include, but are not limited to, such items as arrival or departure taxes and per person port usage or impact fees. We are happy to answer any questions you may have regarding your order. Communications at Sea Communication via satellite is a significantly different experience compared to high-speed connections on shore. The following cancellation fees are in addition to the applicable cruise penalty and any Fees previously incurred. Postage and mailing services are available on board. Guests will be billed by their home mobile phone provider and calls or messages will appear as roaming charges on their bill. Pregnancy At the time of booking, expectant mothers are required to supply a medical certificate establishing their fitness for travel at the time they are due to travel. It is also recommended that the medicine remain in its original container with the original pharmacy label intact. Guests may use their own laptop with wireless card to conveniently access the Internet and personal email in the privacy of their own suite and at WiFi locations throughout the ship. ) Once you arrive at the terminal, you will be asked to show your Silversea luxury cruise documents and your passport. If you are already a customer, use your existing account details. In addition, guests can view newspapers from over 60 countries on a daily basis through the same devices. However, the fare that you pay is determined far in advance of initial departure on the basis of then-existing projections of fuel and other costs. S. dollars, are per guest and based on double occupancy. For security reasons, visitors on embarkation day must be pre-registered with Silversea. Please note that when travelling to countries that do require inoculations, written verification will be necessary. You may dial the ship directly by using a credit card. Guests must notify Silversea of any children between the ages of 6 months and 1 year who will be sailing on board the ship. Luggage exceeding these limitations is subject to the charges as set forth by the individual operators. Before leaving home, guests should contact their provider to confirm a roaming agreement with Silversea has been established for ship-to-shore communications. S. By placing an order with us you warrant to us that you are resident in the U. Please note: Some countries you visit may require that your passport be valid for six months following your return date. Silver Galapagos cannot accommodate children under the age of 6 years. If the office is closed, please contact the ship directly. For your convenience, Silversea offers roundtrip and one-way service options, with pricing based on the weight and number of pieces to be shipped. For visitors during the voyage other than embarkation day, arrangements may be made on board. By booking passage and by boarding the ship, the guest. This administrative fee may be converted to a future cruise credit valid for travel within 12 months from the date of the cancelled voyage. In addition, the Zodiacs used for Silversea Expeditions are unable to accommodate children younger than 6 years of age. Air Programme guests will receive associated transfers between the airport and ship. For guests travelling aboard Silver Galapagos, those guests. Flight Delays Please review your flight information carefully prior to embarking on your trip. Direct Dial Phone Service Each Silversea ship is equipped with a telephone system that allows guests to make direct-dial phone calls from the privacy of their suite while at sea. At this moment you can unfortunate not login with your existing account details (created before June 25th 2010). Child harnesses and secure seating cannot be guaranteed.
